Privacy Policy

Effective Date: 1st November 2024

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING OUR SERVICES. IT CONTAINS IMPORTANT INFORMATION REGARDING YOUR PERSONAL DATA AND HOW WE HANDLE IT.

1. Introduction

This Privacy Policy ("Policy") describes how SOCIAL FREAK LTD ("we," "us," or "our"), Company No. 1465941, collects, uses, and protects the personally identifiable information ("Personal Information") you ("User," "you," or "your") may provide through our website and services, including the IP Flare IP Geolocation API ("Services"). By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Policy.

Company Details:

• Company Name: SOCIAL FREAK LTD
• Company Number: 1465941
• Registered Address: Unit 82A, James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE, UK
• Email: admin@socialfreak.net

2. Definitions

1. "Personal Information": Any information that can be used to identify an individual, directly or indirectly.
2. "Non-Personal Information": Information that cannot be used to identify an individual.
3. "Processing": Any operation performed on Personal Information, such as collection, recording, storage, use, disclosure, etc.
4. "Data Controller": The entity that determines the purposes and means of processing Personal Information.
5. "User": Any individual or organization who uses our Services.

3. Collection of Information

3.1 Personal Information

We may collect the following Personal Information when you interact with us:

• Contact Information: Name, email address, phone number, postal address.
• Account Information: Username, password, company details.
• Payment Information: Billing address, credit card details, bank account information.
• Communication: Records of correspondence, feedback, and support requests.

3.2 Non-Personal Information

We may collect Non-Personal Information such as:

• Technical information about your device, browser type, and operating system.
• Usage data, such as pages visited and time spent on our website.
• Aggregated statistical information.

4. Use of Collected Information

We use your information for the following purposes:

1. Service Delivery: To provide and maintain our Services.
2. Account Management: To manage your account and provide customer support.
3. Payment Processing: To process transactions and prevent fraud.
4. Communication: To send updates, newsletters, and marketing materials.
5. Legal Compliance: To comply with legal obligations and protect our rights.
6. Analytics: To analyze usage patterns and improve our Services.

5. Legal Basis for Processing

We process your Personal Information based on the following legal grounds under the UK GDPR and the Data Protection Act 2018:

• Consent: Where you have given consent for specific purposes.
• Contract Performance: Processing necessary to fulfill our contractual obligations to you.
• Legal Obligations: Compliance with legal and regulatory requirements.
• Legitimate Interests: Processing necessary for our legitimate business interests, provided it does not override your rights.

6. Data Sharing and Disclosure

We may share your Personal Information with:

1. Service Providers: Third-party vendors assisting in providing our Services.
2. Legal Authorities: When required by law or to protect our rights.
3. Business Transfers: In the event of a merger or sale of assets.
4. With Your Consent: When you have given explicit consent.

7. International Data Transfers

Your data may be transferred to countries outside the UK. We ensure appropriate safeguards are in place to protect your data.

8. Data Security

We implement reasonable security measures to protect your data. However, no method of transmission over the Internet is entirely secure.

9. Data Retention

We retain your Personal Information only as long as necessary for the purposes set out in this Policy.

10. Your Rights

You have the following rights regarding your Personal Information:

1. Right to Access
2. Right to Rectification
3. Right to Erasure
4. Right to Restrict Processing
5. Right to Data Portability
6. Right to Object
7. Right to Withdraw Consent
8. Right to Lodge a Complaint with a Supervisory Authority

11. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings.

12. Children's Privacy

Our Services are not intended for individuals under 13 years of age. We do not knowingly collect data from children.

13. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

14. Changes to This Policy

We may update this Policy from time to time. Changes will be posted on this page with an updated effective date.

15. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: legal@socialfreak.net
• Address:
  SOCIAL FREAK LTD
  Unit 82A, James Carter Road
  Mildenhall, Bury St Edmunds
  IP28 7DE, UK

16. Data Protection Officer

We have appointed a Data Protection Officer. You may contact them at dpo@socialfreak.net.

17. Governing Law

This Policy is governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Please read this Privacy Policy carefully and ensure you understand it before using our Services. If you do not agree to this Policy, you must not use our Services.

Last updated: 1st November 2024